FAQs

How long does it take to process my item?

Typically our made to order designs will take 5-7 working days to process before dispatching out to you. For our ready to ship designs please allow 2-3 working days for us to package and dispatch your item. Please refer to the product description for further information.

 

Where are my items made?

All our illustrations are designed in windy (and sometimes sunny) Brighton, UK and are printed with an independant UK company. Any futher information will be in the product description. 

 

What do I do if I have an issue with my item?

On the rare occasion that we aren't up to our usual standards please don't hestitate to contact us on hello@big1chicken.com and we will resolve your issue as soon as possible.

 

Can I request custom designs?

We are all ears! Please let us know if you have any designs you'd like to see or if we're able to create a custom for you.

 

An item I want is out of stock, how long between restocks?

As we use an independent supplier for our made to order items this can be dependent on their current stock levels. For our ready to ship items we will regularly restock unless stated otherwise. Please email us your stock request at hello@big1chicken.com and we can chase this up for you.

 

If you have a question that isn't answered here please don't hestitate to contact us on hello@big1chicken.com and we will resolve your issue as soon as possible. 🐣